I honestly was so excited to have this company cover my new pet because my sister raves about their excellence but I received the complete opposite. It’s like talking to a brick wall the amount of times I had to call and say the same thing over and over about my adopted dog. On top of the terrible turn around times even though advertised 10-15 days be prepared to wait 30-42 on top of them requesting the same medical records you have submitted already 3-4 times. Completely disappointed and sad that I did not receive the same experience as my sister. And it’s not the customer service people they are great it’s the claim center that needs to get it together. Considering canceling if this next claim that I’ve been waiting forever for doesn’t go as planned. Why give them money if I’m seeing zero benefits.