When I submit a claim, I frequently get a form letter stating that information is missing. For example, my dogs name is not on the invoice, the invoice does not itemize the charges to name a few. It reads like a form letter! My most recent claim HAD all the information but I still had to take the time to call the insurance company and find out details.
Why can't letters be tailored to the specific case? This just delays the whole process.
11 months ago
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