When I submit a claim, I frequently get a form letter stating that information is missing. For example, my dogs name is not on the invoice, the invoice does not itemize the charges to name a few. It reads like a form letter! My most recent claim HAD all the information but I still had to take the time to call the insurance company and find out details.
Why can't letters be tailored to the specific case? This just delays the whole process.
1 year ago
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