Pets Best started out great, but it seems like something has changed, and now they’re just okay. Now they do everything they can to try to get out of paying claims, including making the claims process more difficult than it needs to be. For one of my dogs, I’ve been fighting for almost a year now to get claims paid because they’re saying that the condition was “pre-existing” even though our vet has provided evidence that it wasn’t. When our vet provided that evidence, suddenly PB went from saying the condition was pre-existing by 2 years to changing their story to saying the condition was pre-existing by ONE DAY prior to the start of the policy (which is still inaccurate, according to our vet). At this point, at least 2 of my dogs are too old to try to switch insurances, otherwise I already would have.