I felt very good about insuring my Saint Bernard’s through pets best. Now with my golden retriever and English bulldog, I have strong regrets. Customer service has gone downhill tremendously within the last year. To get anyone on the phone, you must wait about 40+ minutes. I have an issue with my bulldog and because of a note made by his vet at 9 weeks old, his condition is considered pre-existing and I think it’s asinine. I pay a lot of money for this insurance for terrible customer support along with loop holes the company is taking to NOT help pay for my dogs care. I will be changing my retrievers insurance after all this is said and done and I will tell all of my experience. I do want to note the customer rep Julie is very good at her job and acts like she cares. The supervisor I talked to was decent as well. The male customer support was terrible and should probably move into a janitorial position where he won’t have to deal with discouraged customers. Insurance has gone up and the care has gone down. Discouraged and upset is an understatement. Oh and live chat isn’t even an option now. So I have to call during business hours only, while I also have a job to tend to.