Company takes too long to process claims, usually about 6 weeks. Premiums keep going up, which I expect as my dog gets older, but having to pay vet bills at time of service and waiting so long to be reimbursed is truly a financial strain on a retired senior such as myself. I have friends and family who have another pet insurance company and their claims are ALWAYS paid within 2 weeks. Every time I file a claim I receive an email after several weeks of waiting stating that they apologize for the delay and usually takes another 2-3 weeks after that to get notified of payment. How would it be if I delayed my premium every month?? Would Pets Best wait for that? I don’t understand what the problem is, but they need to get their act together!