Expensive with very little coverage, even though I'm paying for all coverage. Claims after 2 months of waiting on a claim with no response that it was denied because they couldn't reach my vet, and my vet said they never even requested medical records. Pets Best didn't let me know about that until my claim was denied. Resubmitted it with the medical records from my vet, and it still took 2 more months to be approved. Very scammy! Customer service is beyond poor. Called to ask them to cancel my coverage, and it was never canceled. So disappointing because this insurance was recommended by my vet, but after my experience, I would not recommend them to anyone!