Processing a big claim takes an incredible amount of time and follow up. I was on hold ( waiting for a representative to pick up minimally for 20 minutes and once for close to 40 minutes. Once a representative did answer it was obvious they were “working” from home based on children in background- I actually told a supervisor on a recorded call I could hear her children and she seemed distracted. My claim was initially declined as they said the numbers didn’t match- once I called they did the math with me on the phone and my submission was correct but added 3 additional weeks to receive payment. You can’t email a customer service representative and get a response. The company seems very poorly led.