My dogs have been insured by Pets Best for at least 10 years. In the last two years, I have had significant rate hikes in the premium, amounting to $472/month at this time. I am a senior citizen, and Pets Best does not have discounts or lower rates for seniors without taking away services. My dogs are old, and now they have more issues, but we paid premiums when our dogs had no issues. Additionally, Pets Best has delayed our reimbursements as many as six times in the past six months, resulting in a waiting period of 3 months for one particular reimbursement. These delays have happened several times in the past 6 months. If I delayed my premium payment, I’m sure there would be consequences, however I’m supposed to accept a “sorry for the delay” response from them. My dogs are old now, and they have issues. When they were young, our premium payments helped people with older dogs. I think we are paying far too much now, and the delays are not appreciated. I am very disappointed in Pets Best at this time.