I waited quite awhile for processing, and I'm still unclear why the allergy medicine isn't covered under bestwellness plan. I was so hesitant about pet insurance, but risked it and spent over 1k for a year to cover my boys.. I tried calling and waited for 15 minutes trying to get connected to someone only to be disconnected about apoquel. I've heard such good things about petsbest yet I feel like I've robbed my children of experiences because of the money I used for pet insurance. I cannot express how much I regret my decision to buy your insurance. My dog had one routine exam, needed allergy meds and some vaccinations. I submitted my first and only claim and received a handful of confusing documents after almost two months later that explain why most things weren't covered. I feel totally duped. I'm dreading what it's going to be like if I need to submit a claim if there's an actual ER visit. I would be deeply appreciative if a rep could call and help clarify the lack of coverage on the meds my dog needed.