Overall, I haven't had to use the insurance often, but like many insurances, there are too many loop holes for them to work through, such as co-pays prior to the deductible and large annual increases. Don't be shady and use straightforward language instead of complicated legal documentation. For the annual increases, there is absolutely no reason that insurance should increase nearly double because of location. Be clear about the reasons why insurance prices are increasing in specific locations. Nothing has doubled in the past year for insurance or vet costs, which means yours shouldn't either. I'll most likely be dropping Pets Best because of the grievances with robbery for what they call insurance