My 2 cats have been insured under PetsBest for about 3 years now and my experience has been mostly positive. Luckily, I have not had to submit many claims but when I do, I like the ease of their app/website and can easily upload the medical records and invoices directly. It does take quite a bit of time though before they respond with coverage, but they do give a specific break down of reasons for coverage. I decided to switch to Pets Best from another Insurance compnay because they offered the lowest monthly price at the time. Unfortunately, every year the price does increase significantly. It is just difficult to continue paying higher each year if the increase is so significant. Overall, I would still recommend PetsBest as I think it is still probably one of the more reasonable priced insurances out there and serves its purpose.