While the plan offers the coverage, copay and deductible I needed the amount of time it takes for claims to be reviewed and paid is significantly longer than other providers I have had in the past. It results in my having to move money around to pay credit cards (to not incur interest) which is an ongoing issue every time I submit a claim. Other providers reimburse with a week or 2 at the latest but Pets Best consistently takes 4-6 weeks to reimburse claims. Also this survey asks questions regarding "delivery" items which doesn't seem applicable. You may want to review the optional survey questions.