Pets Best has been okay for us as a family. We take our dog to the vet for wellness and had a dental removal that we paid for up front and they mostly covered on the back end. Recently, our dog was diagnosed with low thyroid levels, which is covered by this insurance. We have to pay for it up front though and wait for the company to let us know what they cover. The explanation of benefits is not simple enough to understand and so I just wait for the reimbursement/payment and compare it to the EOB. The thing that I detested this year was a $50 dollar a month jump in cost for coverage. There was not a good explanation as to why the price rose so much so quickly.