Sometimes I have to supply so much paperwork from the vet for you to determine coverage. You did not cover periodontal disease that my young dog started even though she had super teeth according to all vet check ups and I did the cleaning as precautionary because the last vet said she could have it on the insides of her teeth where I can’t reach with a toothbrush so I had them clean her teeth and they found some minor periodontal disease. It should have been covered because she was going under anesthesia for limping to check her hips and knees. All was due to injury. So sometimes I get frustrated and ask what am I paying for then! Sometimes you do a good job and pay rather quickly but lately it takes much longer to process claims and the app never works so I have to uninstall and reinstall it every time. Needs improvement.