My claims were processed quickly. Wish PetsBest will review their reimbursement fees for the northeast. Based on my calculations the reimbursement is less than 70% . The fees are very high and reimbursement very low. I had to remove the wellness package for one of my cats and downgrade from 90% to 80% and a higher deductible for a cat who has not been to the vet in 7 years. The fee went you by $30. The explanation was they have to payout lots of claims and that’s the reason why the fee went up. I have 5 cats insured with Pets Best and I pay over $3600 per year for less that $500 reimbursement per year Sometimes I feel it’s it really worth the cost?