This company is an absolute embarrassment to the concept of customer service. Pets Best is, without question, the most useless, incompetent, and disgracefully run insurance company I have ever encountered in my entire life. Every single interaction I’ve had with them has been a soul-sucking waste of time. Their staff are astonishingly clueless, their systems barely function, and their entire operation runs like it’s being managed by a pack of goldfish with brain damage. For over two months, I have spent hours on the phone with their so-called “support” team, trying to access my own account, which remains completely locked because of their own broken IT system. Every call ends the same way: they apologize, open a ticket, and promise someone will follow up, and then absolutely nothing happens. I’ve lost count of how many times they’ve told me the issue is being “escalated,” which apparently means “thrown into a black hole and forgotten.” Their claims process is a complete joke. It moves at the speed of continental drift. They repeatedly request the same medical records you’ve already uploaded, as if they’re actively trying to waste as much of your time as possible. It’s either laziness or total stupidity, and I honestly can’t tell which would be worse. I have expensive claims sitting in limbo because this company is too incompetent to function. I cannot overstate how miserable, frustrating, and infuriating this entire experience has been. The level of disorganization is staggering, and it’s crystal clear they couldn’t care less about their customers. When these clowns finally, eventually, pay out my remaining claims, I will be canceling immediately. If there were a lower rating than one star, I would give it without hesitation. They have completely wasted my time, ignored my problems, and proven that they are utterly incapable of handling even the most basic tasks. If you’re even thinking about signing up for this garbage company, don’t. Run in the opposite direction. You’ll save yourself months of frustration, hours of phone calls, and a lifetime’s worth of regret. Pets Best is an unmitigated disaster run by people who shouldn’t be trusted to run a lemonade stand, let alone an insurance company.