Every aspect of Pets Best Insurance is a lesson in frustration and disappointment. Claims processing is advertised as 'quick,' yet every single claim I've submitted has taken well over a month to even get a response—let alone be processed. The website is archaic and loads at a pace rivaling dial-up, even on the fastest fiber connection available. Their iOS app somehow manages to mimic this glacial speed perfectly, making every interaction a chore. Despite what the coverage documents say, Pets Best has never officially covered a single one of my claims. Everything is met with legalese and stall tactics. When I've tried contacting customer service, agents were totally inept and incapable of answering basic questions. There's a total lack of understanding, responsiveness, or willingness to help—just endless runaround. This company feels slow, dated, and absolutely unresponsive in every way. I would never recommend them to anyone.