I'm very disappointed to find out that I will not be getting my payment back from Pets Best for my puppy Veterinarian Appt for Wells Care...you guys claim that she's not covered for the visit...I paid an extra money for Wells Care so that my puppy can be covered just to find out that she's not...I feel if I'm going to be paying you well over $140 that all appt for my puppy care should be reimbursed if I pay out of pocket for the appt. I will see on my next Veterinarian appt for my puppy will be covered, if not covered I most likely will cancel this insurance for it will not be worth having if I'm the one who is paying for her appts and not being reimbursed...