I gave a very poor rating due to their lack of communication during their time of processing my claim. I had to go through an appeal process, which lasted another 60 days on top of the claims processing time of 30 days. A simple line of communication with their claims team would have avoided the appeal process. Their operators are not knowledgeable or helpful when you run into issues, and their supervisors aren't much better. You have no open communication with their claims reps and you receive no updates. Communication at Pet's Best is the worst. I would not recommend this company to any of my Pet Parent friends. They will pay your claim eventually, but you better be ready to wait and fight for your reimbursement.