Pets Best Insurance need to take the time to speak with long standing clients. Pets Best need to inform long standing clients: how is our service working for you, we note your four animals have been with us for over ten years and they are getting older, you need to think about changing your "cap", due to possible old age illnesses. Pets Best Insurance, need to advise that Vet Bills have become more expensive over the years. Pets Best Insurance need to advise vet yearly examinations, along with xrays blood work, the charges have increased. Pets Best Insurance need to be loyal to clients and help explain in detail as to why you need to change your cap. Instead of "No we cannot change it you need to have a new policy and all existing illness will not be accounted for". how does that work when one has been with Pets Best Insurance for over ten years with four animals and I cannot change the cap. Having paid thousands to Pets Best Insurance over ten years. My measly cap of $2,500 was not allowed to be upped. I moved my insurance to someone more accommodating.