I am very happy overall with Pets Best. I love having so many options to choose from to customize the deductible & coverage limits (unlimited coverage - thank you!!!) that work best for me & Waddles. Customer service is always excellent, knowledgeable, & truly caring when I call. I would definitely recommend Pets Best to friends. The only complaint I have is the turnaround time for the payment of claims. My dog just had surgery to remove a mast cell tumor; the total bill was almost $1000. Pets Best had previously approved & paid out on a claim for his mast cell tumor treatment leading up to the surgery. When I called a few days before the surgery to advise them I would be submitting a large claim & ask if there was anything I could do proactively to expedite reimbursement, I was told that since there was already an approved & paid claim for the same illness, it should be a quick turnaround time. Unfortunately, it took almost 2 weeks to receive reimbursement. I received an email over a week after I submitted the claim apologizing for the delay in processing & advising me that they were dealing with a large backlog of claims, which was slowing processing time. This turnaround time on reimbursement might be standard in the pet insurance industry. I have only ever had Pets Best, so I don't have anything to compare it. Overall, I am very pleased with Pets Best. I greatly appreciated the peace of mind having unlimited coverage offers me.