I HAVE BEEN WITH THIS COMPANY FOR YEARS AND JUST RECENTLY NOTICED THAT THE FEEDBACK, AFTER YOU SEND IN A CLAIM, IS REALLY VERY, VERY LONG. I CALLED IN TWICE, ONCE 2 WEEKS AFTER SENDING IN CLAIM, THEN CALLED 25 DAYS LATER AND WAS TOLD THEY RECEIVED MY CLAIM BUT HADN'T SENT THE NOTICE LETTING ME KNOW AS YET. 15 YEARS AGO I WOULD GET A NOTICE IN A WEEK, ONCE CLAIM WAS PROCEED. I RECEIVED RECEIVED A CHECK FOR MY CLAIM ABOUT 7 - 10 DAYS LATER. THOSE I TALKED TO AT PETS BEST WERE REALLY NICE AND SAID IN THE FUTURE IT MAY TAKE 40 DAYS TO LET ME KNOW THEY HAVE RECEIVED A CLAIM FROM ME. WOW, THAT'S A LONG TIME. I DO LIKE THIS COMPANY AND PLAN TO HAVE MORE DOGS BUT UNSURE OF SIGNING WITH THEM AGAIN, IF CLAIMS TAKE SO LONG TO PROCESS.