The process to submit is easy however the reimbursement time has grown longer and longer and longer over the past 2 years. We get the same story every time we call ... “we are working to hire more people”... “we are working to lower our wait times”.... “this isn't the norm”.... when we joined pets best it was 7-10 days max, it has grown to 39 days now and that has grown over the last 4 months from 20 days... it’s pushing 2 months to be reimbursed... it is no longer the best option out there as there are many other companies that are processing in the 10 day timeline. It’s very disappointing.