Filed a claim Jan 30th, heard nothing for over a month. Called support the said that due to a rapid increase of customers the processing time is a “little” long. Then they denied my claim stating that they were unable to get the vet to submit the required paperwork. Called the vet, they had emailed the paperwork to Pets Best six times and faxed it twice since they kept coming back asking for it again and again. Pets Best later apologized for the miscommunication on their part. Then, finally, they reimbursed me a small fraction of the bill in March, stating most procedures are not covered under my policy. So far I could have saved my monthly PetsBest fee in a coffee can and used it to pay part of the bill and would have spend less money than with this insurance. Not surprising that I’m less than thrilled with my experience so far.