Pet's Best has been insuring my pets since 2012. Up until a year or so ago, their turnaround time from claim submission to payment was extremely fast, many times within 7 days. While I realize that more people are using pet insurance, the turnaround time has increased dramatically; I often wait close to a month after I submit a claim to receive and EOB and payment. This was long before the COVID-19 pandemic, so please don't use this as an excuse for the very long delay in processing claims. It's very obvious to me, as a long-time customer of Pet's Best, that this company has not increased staff in proportion to the increase of customers. I realize that if you hire more people to process claims, your profits may decrease, but it's absolutely unacceptable to wait close to a month (or in some cases, longer) to receive payment for a claim. If I could choose another pet insurance provider, I definitely would.