I am very displeased lately as I’ve had to wait several weeks and after several calls for assistance with my pets illness! After paying premiums for my sweet pet for 12 years now with this company , you would think that I’ve paid my dues for at least some respect and a caring person to converse with about my family members coverage. I shouldn’t have to call over and over again to tell them how to read the doctors notes in my pets files for reoccurring findings! The premiums should also not go up so much every year especially if you have been a good policy holder and been a loyal premium paying customer. I’m stuck now with this company because my pet is 12 years old and when I need the insurance now it’s become unaffordable. Sometimes life just sucks and you learn lessons everyday on who will be there for you or not?