Very disappointed. Received a message on initial claim that info was needed from Vet and later a message claim was being closed because info not received with a note I could resubmit claim with info from vet. Had no problem with that. Claim was for a puppy that had only one vet visit, so I got all medical records from Vet and resubmitted. Got a very quick reply back saying they were contacting Bet for more information (even though my note with the claim said it included all vet records). When claim was finally partially approved, was shocked to see that an expense for K9 BronchlShield Oral was disapproved saying Food, special diets, and prescription diets are not part of policy coverage - seems to me this is a medicine, but at this point it wasn’t even worth going back.