The problems I have had, have all been recent. The turn around time was too long, my biggest problem has been with the hold time on the phone before I got to speak to a person. A lot of other companies instead of you holding so long on the phone will give you the option of holding or leaving your number and getting a call back as soon as possible. This is something you might look into. I know it would have helped me and I am sure it would have helped your employees from getting griped at.
5 years ago
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