I have been recommending this pet insurance to all of my pet parents friends, it was really good 2 years ago when I joined. I have barely need to do claims, 3 in total for my 2 dogs. They are now raising the monthly price 50% up and I submitted a claim 2 weeks ago and haven't heard anything from them, I called them and they said it's taking now 20 to 30 days to process because they have more customers... so they get more customers, raise the prices and work slower?! Something is definitely not right... I can't keep recommending this to any one else as the last experiences haven't been good at all, very disappointing 😕 Will definitely be looking for another insurance as this is not helpful anymore.