I have never had to wait so long for a claim to be processed. I called several times with the hope of speaking to a customer service agent, and frequently had to hang up after waiting for 30 to 45 minutes because I had to get on with my life. I finally continued holding until I got through with a representative which took an hour and 10 minutes. This is an excusable! Covid has affected us all, but you have such a long wait times is atrocious. I will be shopping around for another insurance provider for my pets.
4 years ago
Pets Best Insurance has a
4.3
average rating
from
28,041
reviews
