Pets4Homes is ridiculous. My wife signed up after finding a suitable dog to add to our family. She created an account and reached out to the dog owner, she was informed her account was placed on hold as she had breached some T&Cs and could appeal, she appealed so she could gain access to the sellers details to arrange a viewing. Unfortunately, she was informed by Tony from Customer Services that her account appeal had been denied and she would not have her account reopened, Tony failed to provide any indication to what she had done wrong against their T&Cs. Our friend tried on our behalf too with the same breach of T&Cs warning.
More worrying is that our 13 year old daughter was then able to open an account and successfully manage to get hold of the sellers details to arrange the viewing. A success story in the end but ridiculous red tape and an unhelpful customer service experience.
I wonder how many other dog sellers are failing to get communication from honest potential buyers because of this sort of issue-I’m not sure if sellers have to pay to advertise with these clowns but my advice is to find an alternative platform to find pet buyers.
5 months ago
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