I ordered a 12.5kg bag of taste the wild dog food. And it arrived super quick however upon open the product the bag had split right down the middle. The food was covered in some kind of greasy substance and 2kg of food was missing. It was clear the bag had split in the warehouse, all over a greasy unhygienic floor and they simply scooped it up put it in a unhygienic tarpaulin bag and sent it on its merry way hoping Someone would feed contaminated food to their dog? Well not a chance. I phoned up and was told the usual "all our items are checked twice before they are dispatched" and "It must have happened in transit" sure but that doesn't explain the greasy residue all over the food or the missing 2kg or the fact the outer packaging was completely undamaged? They sent out a replacement the very next day and guess what..... that's right exactly the same thing! Only this time 1kg missing. Look at all the other 1 star reviews all claiming the same thing!