PetShop.co.uk Reviews

Name: PetShop.co.uk
Rating: 1.88

1.9 Rating 64 Reviews

22 %

of reviewers recommend PetShop.co.uk

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Metrics

1.9

Based on 64 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 36%
Customer Service
Communication Channels	Telephone, Email

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PetShop.co.uk 1 star review on 11th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warning for this company Warning! Purchased Royal Canin cat food from this seller, but what I received was not authentic. The product originated from Russia and had a very unpleasant smell. When I tried to return it, I was unfairly charged £7 for return packaging—even though it was not my fault. This experience has made me lose trust in this company, and I will not be purchasing from them again.”

Helpful Report

Posted 2 weeks ago

“I've actually been happy with my orders so far. But this time after a week had passed since my last order, I sent them an e-mail asking where my order was. I waited for an answer from them all day but did not get it. When I checked my order myself, I saw that it had not shipped yet. The next day, I received an incomprehensible e-mail from them stating that it had not been 5 business days yet and that they were closed on the weekend. However, I placed my order on Wednesday and today is Tuesday. I am very sorry about this communication and operation problem with the seller. Apparently something has changed. I regretfully deleted my account.”

Helpful Report

Posted 6 months ago

“Used to be brilliant, we have 6 dogs so have a lot of bottomless bowls delivery. Never had a problem before but once I made a delivery to my Fathers address it all went wrong. The system defaulted to my Fathers address. We live 150 miles apart! Whilst the company have apologised and are arranging a return, there was no acceptance that their system could be wrong, obviously haven’t heard of the post office scandle! Now have the hassle of finding another company”

Helpful Report

Posted 8 months ago

“We shall AVOID this company because a recent order was unsatisfactory for 3 different reasons: Two 15kg bags were wrapped as one, and we consider 30kg is too heavy for delivery personnel (and us) The wrapping was inadequate, being thin plastic sheet which had torn where grabbed, with 2 holes in the food bag and the contents spilling out (not the courier's fault) The food is due to go stale within less than 2 months from shipment.”

Helpful Report

Posted 8 months ago

“Money taken 3 weeks ago. No order. I have emailed and was told it will be with you with 48 hours. Still no order. I have called and they said they would look into it and call me back, they didn’t. I called again today, was waiting for 40 minutes for someone to answer my call and I Was Then cut off. Still trying to get a refund.!”

Helpful Report

Posted 1 year ago

“Paid for express delivery still waiting 7 days later they said it would Definitely be here Today just checked DHL they say Tuesday nearly a fortnight later .when you ring there is always a long queue will never use this company again”

Helpful Report

Posted 1 year ago

“Food made my dogs ill, no apology and the issue still isn’t resolved. Avoid this company at all costs”

Helpful Report

Posted 1 year ago

“Hermes/Evri failed to deliver my petshop.co.uk parcel - its been delivered to some unknown address. Why they insist on using a courier company that is renown for being extremely unreliable is beyond me! Whilst thats extremely frustrating, its the Petshop.co.uk non-existent customer service that makes everything 100% worse. No response whatsoever to any emails, just been completely ignored. On hold forever to their phone lines and never get through to anyone - just annoying muzak on a loop for over an hour before you want to pull your hair out n hang up - the fact they are constantly "experiencing a high volume of calls" tells you everything you need to know about how they've shoddily let their business slip. So I've still not got my order nor my money back and cant speak to anyone from the company. I am now having to escalate to the retail ombudsmen.”

Helpful Report

Posted 1 year ago

“First order great then doubled the price without telling us. It happened twice.”

Helpful Report

Posted 2 years ago

“Do not use don't respond to emails, you don't get your order, going to wait another week as there supposedly getting an order in, if not then I'll have to await a refund, poor customer service,poor communication, DO NOT IGNORE THE REVIEWS!!! APPAULING COMPANY”

Helpful Report

Posted 2 years ago

“Very poor communication, do not reply to emails for months on end after chasing them! So unreliable”

Helpful Report

Posted 2 years ago

“Ordered cat food and litter. Text from courier (Yodel) stating order would be delivered today between 9:09am-11:09am. Yodel tracking not working. After 2pm attempted live chat with yodel where the agent said he would look at where my delivery was only for him to end the chat without getting back to me. Rang petshop.co.uk and spoke to a polite woman who said she would contact them from her end and get back to me, guess what? Never got back to me! Waited in all day and parcel finally arrived 7 hours late!! Customer service non-existent from Petshop.co.uk or Yodel. Have used this company before but never again.”

Helpful Report

Posted 2 years ago

“I used this company for a year or so mainly for dog food and treats until I realised they had charged me for dog treats that had been discontinued and were no longer arriving with my orders. I have my order on repeat so didn't realise initially as I assumed I wouldn't have been charged. However I looked back over invoices, against my bank statements and realised I was charged at the point of order, and for the items that were out of stock. Contacted customer service and 'Claire' who dealt with my query was totally useful and unhelpful and simply denied that I had been charged and did nothing about it. DON'T ignore the negative reviews. You might be be lucky and have an ok experience with them initially...until something goes wrong and then you're dealing with an untrustworthy company out to take your money. Avoid this company and buy through more trustworthy suppliers.”

Helpful Report

Posted 2 years ago

“Have used this company for a number of years - never any issues, and always courteous and polite on the phone and very helpful. Ignore the neg feedback, don't know what's gone on there but i rely on Petshop.co.uk.. great product and packaging, great prices and prompt delivery. What more could you ask for?”

Helpful Report

Posted 2 years ago

“Really bad service, waited for 5 weeks for delivery of a product and at the end was told that it is out of stock, poor communication. Will never use them again”

Helpful Report

Posted 2 years ago

“Really pleased with this firm. Ordered the dog biscuits on Sunday and they arrived before lunchtime todsy(Tuesday). Will be buying again”

Helpful Report

Posted 2 years ago

“Terrible experience with this company. Paid for express delivery 10 days later still nothing. Case opened but not resolved and they closed it. I still haven't received my dog's food and now the tracking number doesn't work. Can't get through on the phone (30mins on hold) basically a very poor show on their part. This was my first order with them (based on the reviews) and it will be my last, when and if I get my money back or the package arrives.”

Helpful Report

Posted 2 years ago

“Never received order. Customer care non existent. Avoid!”

Helpful Report

Posted 3 years ago

“Product as advertised not in stock. Having to wait 31 days for a refund. Appalling.”

Helpful Report

Posted 3 years ago

“As a person with disabilities being able 2 get my cats necessities sorted out automatically & delivered every month. On the one occasion I needed to contact them they were extremely helpful & gave relevent advise.”

Helpful Report

Posted 3 years ago

PetShop.co.uk is rated 1.9 based on 64 reviews