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PetShop.co.uk Reviews

1.9 Rating 62 Reviews

23 %

of reviewers recommend PetShop.co.uk

Company Reviews

1.9

Based on 62 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 36%
Customer Service
Communication Channels	Telephone, Email

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PetShop.co.uk 1 star review on 11th June 2020

PetShop.co.uk 1 star review on 11th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used this company for a number of years - never any issues, and always courteous and polite on the phone and very helpful. Ignore the neg feedback, don't know what's gone on there but i rely on Petshop.co.uk.. great product and packaging, great prices and prompt delivery. What more could you ask for?”

Posted 2 years ago

“Really pleased with this firm. Ordered the dog biscuits on Sunday and they arrived before lunchtime todsy(Tuesday). Will be buying again”

Posted 2 years ago

“As a person with disabilities being able 2 get my cats necessities sorted out automatically & delivered every month. On the one occasion I needed to contact them they were extremely helpful & gave relevent advise.”

Posted 2 years ago

“Brilliant service so quick and easy. Very good pricing. One of the best website to purchase cat food. I've used this site 5 times with no problems and quick delivery. Would recommend”

Posted 2 years ago

“EXCELLENT SERVICE .. VERY QUICK DELIVERY ..”

Posted 2 years ago

“Great prices. Great products. Good customer service. Prompt delivery.”

Posted 3 years ago

“very very good”

Posted 4 years ago

“I subscribe to Bottomles bowl for Dog food. Orders are on time and plenty of notice with emails if any there are any delays. Effortless ordering”

Posted 4 years ago

“I have had dogs for over 50 years so have tried many local and internet based companies for my food supplies. Petshop has always provided me an excellent service that I can't fault. The products are very competitively priced and delivery speedy. Happy to recommend *****”

Posted 4 years ago

“Amazing prices Amazing customer service Adam is helpful and friendly. The bottomless bowl prices can't be beaten”

Posted 5 years ago

“It is a new online website with an amazing range of Pet Products/ food, toys etc. Free delivery over £19.99. Prices are excellent. But the main thing the site is run through the Princes Trust - so all in all Good Value for money and helping a very worth charitable trust.”

Posted 6 years ago

“EFFICIENT EASY SITE TO NAVIGATE AND TO ORDER FROM. ORDERS DELIVERED CORRECTLY AND ON TIME GOOD SELECTION AND GREAT VALUE FOR MONEY WOULD RECOMMEND”

Posted 6 years ago

“Appalling experience with this company, the dog food I ordered arrived in wet packaging. It was returned via a courier after a second attempt as they failed to collect it on the arranged day. The replacement food also arrived in wet packaging, again the courier failed to collect it on the arranged day. I phoned the company to arrange another collection day and it was picked up. I'm still awaiting for my refund 11 days later. I called and spoke to a customer service representative, who appears not to care about customer service, she informed me that until they have the goods back I can’t have my refund. I was told their records show that the goods haven’t been collected!! As the courier has proven they are unreliable I'm concerned I will be out of pocket because of it. She finished the phone call with a condescending, “have a nice day”. I only wish I had seen these reviews before using this company. I understand things can go wrong but a company shows their real merit in to how they try to put things right and PetShop.co.uk fail miserably.”

Posted 2 years ago

“Managed to get the cat food I needed that was out of stock from other firms”

Posted 5 years ago

“Used to be brilliant, we have 6 dogs so have a lot of bottomless bowls delivery. Never had a problem before but once I made a delivery to my Fathers address it all went wrong. The system defaulted to my Fathers address. We live 150 miles apart! Whilst the company have apologised and are arranging a return, there was no acceptance that their system could be wrong, obviously haven’t heard of the post office scandle! Now have the hassle of finding another company”

Posted 3 weeks ago

“We shall AVOID this company because a recent order was unsatisfactory for 3 different reasons: Two 15kg bags were wrapped as one, and we consider 30kg is too heavy for delivery personnel (and us) The wrapping was inadequate, being thin plastic sheet which had torn where grabbed, with 2 holes in the food bag and the contents spilling out (not the courier's fault) The food is due to go stale within less than 2 months from shipment.”

Posted 1 month ago

“Money taken 3 weeks ago. No order. I have emailed and was told it will be with you with 48 hours. Still no order. I have called and they said they would look into it and call me back, they didn’t. I called again today, was waiting for 40 minutes for someone to answer my call and I Was Then cut off. Still trying to get a refund.!”

Posted 1 year ago

“Paid for express delivery still waiting 7 days later they said it would Definitely be here Today just checked DHL they say Tuesday nearly a fortnight later .when you ring there is always a long queue will never use this company again”

Posted 1 year ago

“Food made my dogs ill, no apology and the issue still isn’t resolved. Avoid this company at all costs”

Posted 1 year ago

“Hermes/Evri failed to deliver my petshop.co.uk parcel - its been delivered to some unknown address. Why they insist on using a courier company that is renown for being extremely unreliable is beyond me! Whilst thats extremely frustrating, its the Petshop.co.uk non-existent customer service that makes everything 100% worse. No response whatsoever to any emails, just been completely ignored. On hold forever to their phone lines and never get through to anyone - just annoying muzak on a loop for over an hour before you want to pull your hair out n hang up - the fact they are constantly "experiencing a high volume of calls" tells you everything you need to know about how they've shoddily let their business slip. So I've still not got my order nor my money back and cant speak to anyone from the company. I am now having to escalate to the retail ombudsmen.”

Posted 1 year ago

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PetShop.co.uk is rated 1.9 based on 62 reviews