PetShop.co.uk Reviews

Name: PetShop.co.uk
Rating: 1.90

1.9 Rating 62 Reviews

23 %

of reviewers recommend PetShop.co.uk

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1.9

Based on 62 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 36%
Customer Service
Communication Channels	Telephone, Email

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PetShop.co.uk 1 star review on 11th June 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from PetShop and was happy with the first order. Then a few days later I was, without ordering, billed for and sent another similar order, which has also arrived. I have tried to contact the company but they are currently accepting only emails, saying they aim to get back to me within two working days. In the meantime I see they are billing me for yet another batch of cat food, which I haven't ordered. I have repeatedly looked at their website and can find nowhere that I can correct any order that I might have made. Grrrrrr!!!!”

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Posted 3 years ago

“A waste of time, site deliberately confusing. Charged me more for 10kg of dog food than I could have paid for 25kg of the same product. Trying to complain to Adam, was a waste of time, may as well be talking to myself, just an automated answer. There are plenty of reputable companies out there that sell similar, or the same products, cheaper with much better service.Try the others avoid this company if you can.”

Helpful Report

Posted 4 years ago

“I cancel my orders and now they took the money from my account...I want to cancel the order but nobody answer the phone...”

Helpful Report

Posted 3 years ago

“CONNED BIG TIME: Ordered 2 x 12 kg bags of Wagg Puppy Food, but, on arrival, only received one of these, but the other was for Adult Dogs! Both bags badly split, dents, etc, and no way was this edible, as would have been stale. Got straight on to the company about this issue. It took them forever, to finally get back to us. When they did, they arranged for Yodel to collect wrong/defective items. However, they failed to turn up. Waited in especially, all day for this, and both our contact numbers were available for them to contact us on-which they did not. We got on to Adam, who was dealing with the issue, and he agreed that DPD would collect, and date was agreed. But, once again,even DPD failed to turn up, and collect, as arranged. This is a ridiculous way for a company to behave, and they are certainly not reputable. We have sent several other emails to Adam, but very hit and miss as to whether he bothers to respond. Now, we are left with 24 kg of the wrong/defective dog food, and the company has conned us out of a lot of money, and they will not refund us, despite us repeatedly asking for them to do this. Just because they are corrupt, we are not going to let this one go, and will be taking this further, to the Consumer Rights Act. We will give it another day (tomorrow), to see if collection actually happens, but, because the company are so corrupt, and take you for every penny, I don't believe for a moment the wrong/defective food will be collected. Please, please, don't buy from this VERY corrupt company. We have warned so many people about his corrupt company, and whatever you do don't buy from this company. My wife is chronically ill, and could die, at any time, due her health conditions. They really do not care, they have no understanding, or empathy, and are quite happy just to take your money, and leave you out of pocket, with wrong/defective items (to fall over), as it takes up a lot of space in our property. This is a bitter pill to swallow, but we are not prepared to let this one go. I have much anger, and frustration over the way this corrupt company have treated us. I care for my wife round the clock, and I do not need any additional stress, and anxiety. I should not have to contact them constantly, to get this horrible ordeal sorted out. None of our friends/family, with pets, are prepared to buy from this company, because they are absolutely appalled to hear of what we have had to go through, and the time I need to spend looking after my wife, I'm having to constantly send them emails, to no avail-but just keep getting let down. All we want is for the wrong/defective items, to be collected, and refunded, for the large sum of money paid. Is this really too much to ask?! This is their fault, not ours.”

Helpful Report

Posted 3 years ago

“These people are the laziest and most inconsiderate people I've dealt with when it comes to online ordering. I opted for the bottomless bowl subscription of a premium cat food sack. Far from cheap. The point of limitless bowl is that every month the food is dispatched and paid for automatically. So far every month I have had to waste hours of my time to talk to someone who can do something, even harder to find someone who isn't coming across purposefully obtuse regarding the situation and even less interested in resolving the issue satisfactorily. I Have been fed the same excuse on most occasions, at other times tried they to blame DPD (who on more on one occasion where very sympathetic and helped sort the issue out for me, as DPD had had to deal with petshop.co.uk lack of apparent organisation concerning deliveries on many occassions). I am exasperated at having to chase up something that should be automated. They never accept responsibility, they never say sorry and not once after 6 months of repeating this debacle have they proferred any compensation. NEVER USE THESE PEOPLE IF YOU HAVE ANY CHOICE IN THE MATTER.”

Helpful Report

Posted 4 years ago

“No customer service at all with 9 bags of cat litter that should have been delivered a week ago I have been told on 5 different dates it’s out for delivery! All my messages to pet shop have been ignored there is no support I’m going to have to go to my bank to claim back money for missing goods this is not acceptable, I expect much better customer service!!!!”