CONNED BIG TIME: Ordered 2 x 12 kg bags of Wagg Puppy Food, but, on arrival, only received one of these, but the other was for Adult Dogs! Both bags badly split, dents, etc, and no way was this edible, as would have been stale. Got straight on to the company about this issue. It took them forever, to finally get back to us. When they did, they arranged for Yodel to collect wrong/defective items. However, they failed to turn up. Waited in especially, all day for this, and both our contact numbers were available for them to contact us on-which they did not. We got on to Adam, who was dealing with the issue, and he agreed that DPD would collect, and date was agreed. But, once again,even DPD failed to turn up, and collect, as arranged. This is a ridiculous way for a company to behave, and they are certainly not reputable. We have sent several other emails to Adam, but very hit and miss as to whether he bothers to respond. Now, we are left with 24 kg of the wrong/defective dog food, and the company has conned us out of a lot of money, and they will not refund us, despite us repeatedly asking for them to do this. Just because they are corrupt, we are not going to let this one go, and will be taking this further, to the Consumer Rights Act. We will give it another day (tomorrow), to see if collection actually happens, but, because the company are so corrupt, and take you for every penny, I don't believe for a moment the wrong/defective food will be collected. Please, please, don't buy from this VERY corrupt company. We have warned so many people about his corrupt company, and whatever you do don't buy from this company. My wife is chronically ill, and could die, at any time, due her health conditions. They really do not care, they have no understanding, or empathy, and are quite happy just to take your money, and leave you out of pocket, with wrong/defective items (to fall over), as it takes up a lot of space in our property. This is a bitter pill to swallow, but we are not prepared to let this one go. I have much anger, and frustration over the way this corrupt company have treated us. I care for my wife round the clock, and I do not need any additional stress, and anxiety. I should not have to contact them constantly, to get this horrible ordeal sorted out. None of our friends/family, with pets, are prepared to buy from this company, because they are absolutely appalled to hear of what we have had to go through, and the time I need to spend looking after my wife, I'm having to constantly send them emails, to no avail-but just keep getting let down. All we want is for the wrong/defective items, to be collected, and refunded, for the large sum of money paid. Is this really too much to ask?! This is their fault, not ours.