PetShop.co.uk Reviews

Name: PetShop.co.uk
Rating: 2.26

2.3 Rating 74 Reviews

31 %

of reviewers recommend PetShop.co.uk

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Metrics

2.3

Based on 74 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 36%
Customer Service
Communication Channels	Telephone, Email

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PetShop.co.uk 1 star review on 11th June 2020

Anonymous

Anonymous // 01/01/2019

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“Very poor communication, do not reply to emails for months on end after chasing them! So unreliable”

Helpful Report

Posted 3 years ago

“Ordered cat food and litter. Text from courier (Yodel) stating order would be delivered today between 9:09am-11:09am. Yodel tracking not working. After 2pm attempted live chat with yodel where the agent said he would look at where my delivery was only for him to end the chat without getting back to me. Rang petshop.co.uk and spoke to a polite woman who said she would contact them from her end and get back to me, guess what? Never got back to me! Waited in all day and parcel finally arrived 7 hours late!! Customer service non-existent from Petshop.co.uk or Yodel. Have used this company before but never again.”

Helpful Report

Posted 3 years ago

“I used this company for a year or so mainly for dog food and treats until I realised they had charged me for dog treats that had been discontinued and were no longer arriving with my orders. I have my order on repeat so didn't realise initially as I assumed I wouldn't have been charged. However I looked back over invoices, against my bank statements and realised I was charged at the point of order, and for the items that were out of stock. Contacted customer service and 'Claire' who dealt with my query was totally useful and unhelpful and simply denied that I had been charged and did nothing about it. DON'T ignore the negative reviews. You might be be lucky and have an ok experience with them initially...until something goes wrong and then you're dealing with an untrustworthy company out to take your money. Avoid this company and buy through more trustworthy suppliers.”

Helpful Report

Posted 3 years ago

“Have used this company for a number of years - never any issues, and always courteous and polite on the phone and very helpful. Ignore the neg feedback, don't know what's gone on there but i rely on Petshop.co.uk.. great product and packaging, great prices and prompt delivery. What more could you ask for?”

Helpful Report

Posted 3 years ago

“Really bad service, waited for 5 weeks for delivery of a product and at the end was told that it is out of stock, poor communication. Will never use them again”

Helpful Report

Posted 3 years ago

“Really pleased with this firm. Ordered the dog biscuits on Sunday and they arrived before lunchtime todsy(Tuesday). Will be buying again”

Helpful Report

Posted 3 years ago

“Terrible experience with this company. Paid for express delivery 10 days later still nothing. Case opened but not resolved and they closed it. I still haven't received my dog's food and now the tracking number doesn't work. Can't get through on the phone (30mins on hold) basically a very poor show on their part. This was my first order with them (based on the reviews) and it will be my last, when and if I get my money back or the package arrives.”

Helpful Report

Posted 3 years ago

“Never received order. Customer care non existent. Avoid!”

Helpful Report

Posted 4 years ago

“Product as advertised not in stock. Having to wait 31 days for a refund. Appalling.”

Helpful Report

Posted 4 years ago

“As a person with disabilities being able 2 get my cats necessities sorted out automatically & delivered every month. On the one occasion I needed to contact them they were extremely helpful & gave relevent advise.”

Helpful Report

Posted 4 years ago

“Brilliant service so quick and easy. Very good pricing. One of the best website to purchase cat food. I've used this site 5 times with no problems and quick delivery. Would recommend”

Helpful Report

Posted 4 years ago

“Paid for Hermes express 1-3 days delivery - 7 days later have still not received my order”

Helpful Report

Posted 4 years ago

“Terrible, slow delivery not as advertised and very defensive and unhelpful when you complain. I won't be using this company again as its happened more than once and their customer service is very poor and dismissive attitude is not helpful”

Helpful Report

Posted 4 years ago

“EXCELLENT SERVICE .. VERY QUICK DELIVERY ..”

Helpful Report

Posted 4 years ago

“sent me food that was 4 months out of date and then wold only refund me less than half of what i paid”

Helpful Report

Posted 4 years ago

“Awful customer service! I purchased an item from their website, then one week later received an email stating that they cannot locate the item from their suppliers and would I like to swap it for another. I replied saying that I would prefer a refund. Two days later I receive a reply telling me that I have not yet been charged for this item as it have not been dispatched, however my bank account says otherwise and clearly shows that the funds have been deducted from my account. I supplied a copy of my bank statement and again requested my refund. Only to be told again that I have not been charged for this item and recommended to contact their bank to find out what is going on. This matter is still ongoing and I have to wait two days per response from their customer services. I still await my refund, something I would consider to be a simple process. I will not be using this service again and will certainly use a more professional outfit in future. Avoid!!”

Helpful Report

Posted 4 years ago

“This is the second order I've placed and not had the delivery date met . Having e mailed over the extra delivery charge I've been asked to pay , I'm told it will take up to three days to get back to me . Atrocious customer service”

Helpful Report

Posted 4 years ago

“Appalling experience with this company, the dog food I ordered arrived in wet packaging. It was returned via a courier after a second attempt as they failed to collect it on the arranged day. The replacement food also arrived in wet packaging, again the courier failed to collect it on the arranged day. I phoned the company to arrange another collection day and it was picked up. I'm still awaiting for my refund 11 days later. I called and spoke to a customer service representative, who appears not to care about customer service, she informed me that until they have the goods back I can’t have my refund. I was told their records show that the goods haven’t been collected!! As the courier has proven they are unreliable I'm concerned I will be out of pocket because of it. She finished the phone call with a condescending, “have a nice day”. I only wish I had seen these reviews before using this company. I understand things can go wrong but a company shows their real merit in to how they try to put things right and PetShop.co.uk fail miserably.”

Helpful Report

Posted 4 years ago

“Buyers Beware! I purchased three cases of dog food. Nearly three weeks later I received an email saying it was out of stock but they would have it in in the next day and would send it out. A week later I called to chase. Very poor customer service. Girl I spoke to said one case was there, but they were waiting for the other two! (Send the one case out at least)! She agreed to send the one she had out that day and I would receive it the following day. Surprise surprise I did not receive it. Called customer services again. Another girl, more unhelpful than the first did not seem to care. Remember folks, sometimes cheaper is not always the best! Will never shop here again!”

Helpful Report

Posted 4 years ago

“No customer service skills at all! Ordered my dogs food that was on offer, buy one, get one half price. They emailed to tell me it was out of stock, not a problem ... until they send me one bag at full price ... check the website and the item shows ad in stock? Con artists.”

Helpful Report

Posted 4 years ago

PetShop.co.uk is rated 2.3 based on 74 reviews