PetShop.co.uk Reviews

Name: PetShop.co.uk
Rating: 1.90

1.9 Rating 62 Reviews

23 %

of reviewers recommend PetShop.co.uk

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1.9

Based on 62 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 36%
Customer Service
Communication Channels	Telephone, Email

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PetShop.co.uk 1 star review on 11th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, slow delivery not as advertised and very defensive and unhelpful when you complain. I won't be using this company again as its happened more than once and their customer service is very poor and dismissive attitude is not helpful”

Helpful Report

Posted 2 years ago

“EXCELLENT SERVICE .. VERY QUICK DELIVERY ..”

Helpful Report

Posted 2 years ago

“sent me food that was 4 months out of date and then wold only refund me less than half of what i paid”

Helpful Report

Posted 2 years ago

“Awful customer service! I purchased an item from their website, then one week later received an email stating that they cannot locate the item from their suppliers and would I like to swap it for another. I replied saying that I would prefer a refund. Two days later I receive a reply telling me that I have not yet been charged for this item as it have not been dispatched, however my bank account says otherwise and clearly shows that the funds have been deducted from my account. I supplied a copy of my bank statement and again requested my refund. Only to be told again that I have not been charged for this item and recommended to contact their bank to find out what is going on. This matter is still ongoing and I have to wait two days per response from their customer services. I still await my refund, something I would consider to be a simple process. I will not be using this service again and will certainly use a more professional outfit in future. Avoid!!”

Helpful Report

Posted 2 years ago

“This is the second order I've placed and not had the delivery date met . Having e mailed over the extra delivery charge I've been asked to pay , I'm told it will take up to three days to get back to me . Atrocious customer service”

Helpful Report

Posted 2 years ago

“Appalling experience with this company, the dog food I ordered arrived in wet packaging. It was returned via a courier after a second attempt as they failed to collect it on the arranged day. The replacement food also arrived in wet packaging, again the courier failed to collect it on the arranged day. I phoned the company to arrange another collection day and it was picked up. I'm still awaiting for my refund 11 days later. I called and spoke to a customer service representative, who appears not to care about customer service, she informed me that until they have the goods back I can’t have my refund. I was told their records show that the goods haven’t been collected!! As the courier has proven they are unreliable I'm concerned I will be out of pocket because of it. She finished the phone call with a condescending, “have a nice day”. I only wish I had seen these reviews before using this company. I understand things can go wrong but a company shows their real merit in to how they try to put things right and PetShop.co.uk fail miserably.”

Helpful Report

Posted 2 years ago

“Buyers Beware! I purchased three cases of dog food. Nearly three weeks later I received an email saying it was out of stock but they would have it in in the next day and would send it out. A week later I called to chase. Very poor customer service. Girl I spoke to said one case was there, but they were waiting for the other two! (Send the one case out at least)! She agreed to send the one she had out that day and I would receive it the following day. Surprise surprise I did not receive it. Called customer services again. Another girl, more unhelpful than the first did not seem to care. Remember folks, sometimes cheaper is not always the best! Will never shop here again!”

Helpful Report

Posted 2 years ago

“No customer service skills at all! Ordered my dogs food that was on offer, buy one, get one half price. They emailed to tell me it was out of stock, not a problem ... until they send me one bag at full price ... check the website and the item shows ad in stock? Con artists.”

Helpful Report

Posted 2 years ago

“Customer service appalling. Intransigent and prepared to lose thousands in future business for the sake of £2.99! Have used for a while spending £100 a month so such a decision obviously raises questions about management. Won't be using again and would advise anyone else to beware. Examine every click you make on the website or you may not get what you think. No mistakes tolerated even if not your fault.”

Helpful Report

Posted 3 years ago

“Please be aware of this company .When you order you somehow sign yourself up for what they call subscribe and send you the same product every 4 weeks in my account. Only realised when I saw a second payment deducted from bank account . Why would I want a furminator every 4 weeks, that's £13-48 every month. Very misleading and rather naughty .”

Helpful Report

Posted 3 years ago

“I ordered a 12.5kg bag of taste the wild dog food. And it arrived super quick however upon open the product the bag had split right down the middle. The food was covered in some kind of greasy substance and 2kg of food was missing. It was clear the bag had split in the warehouse, all over a greasy unhygienic floor and they simply scooped it up put it in a unhygienic tarpaulin bag and sent it on its merry way hoping Someone would feed contaminated food to their dog? Well not a chance. I phoned up and was told the usual "all our items are checked twice before they are dispatched" and "It must have happened in transit" sure but that doesn't explain the greasy residue all over the food or the missing 2kg or the fact the outer packaging was completely undamaged? They sent out a replacement the very next day and guess what..... that's right exactly the same thing! Only this time 1kg missing. Look at all the other 1 star reviews all claiming the same thing!”

Helpful Report

Posted 3 years ago

“Customer service is very bad,the girl was laughing at me ,first she said it is bad line,then she couldn't hear me.then she laughed at me,and put the phone down on me. I've been waiting 2 weeks for my order. Dont use this company, there bad rude and disgusting custmer service. They sound good,but always mess up Allan.”

Helpful Report

Posted 3 years ago

“I won't be renewing my subscription orders with this company. Two weeks worth of food arrived for my dogs busted open and covered with white furry mould. I've been emailing them over and over, with photos for the best part of a month, and calling but they simply will not get back to me. You've lost a valuable customer in me. I do not recommend this company to anyone. Very disappointing. My monthly order was £100-200 too. I'll take my custom elsewhere and I suggest you do too.”

Helpful Report

Posted 3 years ago

“Unsatisfactory customer service from Megan This person was abrupt uncourteous and in no way willing to help, accusing her fellow workmate of blatantly lying to me and totally misleading me. Her telephone manner is blunt and seriously In need of retraining If pet shop and vet shop don’t wish to lose more customers. This is not the first time she has spoken to me in this abrupt manner when trying to place a large order. Sometimes it’s worth paying a little bit more for good customer service.”

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Posted 3 years ago

“Great prices. Great products. Good customer service. Prompt delivery.”

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Posted 3 years ago

“The courier got my order with only half the address, so had to return it to have it completed then was finally delivered to me 8 days later.. Very disappointed with the company and I shall not use it again. Phoebe (my cat)”

Helpful Report

Posted 3 years ago

“Signs you up to a subscription service without clearly stating. So wasn't until I checked my bank account did I realise I had three payments taken out. So was going to have the same item arrive each week. The product I ordered would last a few months as is quite large for my pets so not needed every week. Did email them and they said they would cancel on going orders, do let's hope they have. Please be aware though if you are ordering as it isn't clear and you wait a while for first order then suddenly get two orders in short period.”

Helpful Report

Posted 3 years ago

“Signed me up to a subscription service to continually send me the same item each week, (and item that would take months to use) didn't realise till I checked my bank account and it's not very clear on their website so be aware. Did email and they have said they will cancel on going orders, so lets hope they do. But wanted to make others aware as if you were busy you may not realise until you lost the money.”

Helpful Report

Posted 3 years ago

“Waiting 3 months no sign of dog bed yet paid in full scammers”

Helpful Report

Posted 3 years ago

“Pet shop stressful and not nice people mostly. Need better customer service. Not nice at all.”

Helpful Report

Posted 3 years ago

PetShop.co.uk is rated 1.9 based on 62 reviews