PetShop.co.uk Reviews

Name: PetShop.co.uk
Rating: 2.26

2.3 Rating 74 Reviews

31 %

of reviewers recommend PetShop.co.uk

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2.3

Based on 74 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 36%
Customer Service
Communication Channels	Telephone, Email

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PetShop.co.uk 1 star review on 11th June 2020

Anonymous

Anonymous // 01/01/2019

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“Do not sign up to Bottomless Bowl as you are writing a blank cheque: After my 1st order I signed up to Bottomless Bowl. The 1st order arrived quickly. The 2nd order took a number of days to arrive. However, my issue with ‘Bottomless Bowl’ is that you do not know what you are going to be charged for the order until after the order has been processed. That means you are writing a blank cheque! I took up my dissatisfaction with the company and the reply was; "I'm sorry for any disappointment caused - we do advise that the prices for bottomless bowl orders may fluctuate, and can vary depending on offers that we have running, or occasionally price changes by the supplier." I am not sure where that statement is on the web site but the person who replied seems to have missed the point. I do not expect prices to stay the same but I do expect to be notified of what the cost will be before the order is processed. Each 10kg bag of Excel rabbit food had gone up over £3 a bag in 11 weeks.”

Helpful Report

Posted 6 years ago

“These people are the laziest and most inconsiderate people I've dealt with when it comes to online ordering. I opted for the bottomless bowl subscription of a premium cat food sack. Far from cheap. The point of limitless bowl is that every month the food is dispatched and paid for automatically. So far every month I have had to waste hours of my time to talk to someone who can do something, even harder to find someone who isn't coming across purposefully obtuse regarding the situation and even less interested in resolving the issue satisfactorily. I Have been fed the same excuse on most occasions, at other times tried they to blame DPD (who on more on one occasion where very sympathetic and helped sort the issue out for me, as DPD had had to deal with petshop.co.uk lack of apparent organisation concerning deliveries on many occassions). I am exasperated at having to chase up something that should be automated. They never accept responsibility, they never say sorry and not once after 6 months of repeating this debacle have they proferred any compensation. NEVER USE THESE PEOPLE IF YOU HAVE ANY CHOICE IN THE MATTER.”

Helpful Report

Posted 6 years ago

“A waste of time, site deliberately confusing. Charged me more for 10kg of dog food than I could have paid for 25kg of the same product. Trying to complain to Adam, was a waste of time, may as well be talking to myself, just an automated answer. There are plenty of reputable companies out there that sell similar, or the same products, cheaper with much better service.Try the others avoid this company if you can.”

Helpful Report

Posted 6 years ago

“No customer service at all with 9 bags of cat litter that should have been delivered a week ago I have been told on 5 different dates it’s out for delivery! All my messages to pet shop have been ignored there is no support I’m going to have to go to my bank to claim back money for missing goods this is not acceptable, I expect much better customer service!!!!”

Helpful Report

Posted 6 years ago

“Avoid Delivery a joke DONT reply to emails.”

Helpful Report

Posted 6 years ago

“Delivery took over two weeks I sent three emails all of which were ignored . Two phone calls which I was told she would call me back and didn't ! Shocking service which is a shame as they've lost a good paying monthly customer .”

Helpful Report

Posted 6 years ago

“Never delivered in time frame, phoned. They say definitely tomorrow, booked day off work, no deliver, phoned, said following day, still no delivery. Cancelled the order. Sent a complaint, never received a reply. Very poor customer service.”

Helpful Report

Posted 6 years ago

“I can't believe this company is allowed to exist! Abysmal "service", they finally claim to have shipped my order, 13 days after I made it & after I got what I needed for my pets from another website! Completely incompetent.”

Helpful Report

Posted 6 years ago

“This is the second time I order from this company, and the second time I have problems!!! Ordered food on the 18th of March 2019 for a saturday delivery. After placing order received a message 4 days after saying that the food had been dispatched. Arrived on the23rd and I noticed the food I ordered was different, called customer services who said they were not selling the type of food I ordered, that they were advertising it by mistake and wold give me a refund. They said they would send a collection folllowing Monday so I stayed off work waiting for the collection, but no one shown up. Called customer services who wanted to arrange a new collection but I asked to be a saturday as I could not be at home during a working day again. They said they could only provide collections during the week, so I asked to leave the package at a collection point and they sent me a label to print. I printed the label, took the package to the collection point and label didn't work..and this happened 3 times on 3 different days!! Labels from Hermes and Yodel not working (not recognised)...finally after almost 2 weeks I had to stay home so that DPD could come and collect it on the 9th April! (and my pets waiting for the food so I had to by some on a local shop). Then I should be refunded....waited 1 week but had to call the company to ask for the refund and they said there was a problem on the warehouse that didn´t report when they received the items. Finally got the refund another week after. Thought never to order from them again. On the 4th August tried again: Sunday placed an order and the website says will deliver in 3 to 5 working days. Called yesterday (Thursday) to have a feedback about the order that was still pending in my account. I was informed by customer services that the order had not been processed and as it takes 3 to 5 working days to arrive would arrive Saturday. I said I ordered Sunday so if i takes 3 to 5 working days I would expect to receve it maximum Friday. They said they don't work on Sundays so they process requests Monday and start counting the 3 to 5 working days from Tuesday, they apologised for the delay at the warehouse and said they would send a message for package to be dispatched immediately and that I would receive it the day after (Friday). After the call I received an email confirming the delivery would be today (Friday) so managed to stay home. Today could not track the delivery so called customer services who said unfortunately there was (again!!!) a delay on the warehouse this week and the tracking code by Hermes did not work because they have not dispatched the package but should arrive tomorrow!!! I said this was the 2nd time I'm having problems and I order from other companies (zooplus and petplanet) and never and problems...that I decided to give it a try but that it´s very bad for customers to have all this problems all the time and that this type of thing would make people stop ordering from them. I was speaking in a polite tone and they turned off the call. Very good services, happy customers....Not me as I won't give it a go again!! Wil keep using other companies.”

Helpful Report

Posted 6 years ago

“I ordered my dog food on the 26th April b4 2pm was told 3-5 working days till delivery, got a message on the following Wednesday saying they hadn't even dispatched my order and 2 contact them if I needed it faster, I called them to tell them I only had 1 day of dog food left and was promised it would arrive on the Friday at the latest so my dog would only have 2 go without his breakfast for 1 day, well its Friday and it hasn't arrived is still not out for delivery so my dog has had nothing to eat all day nor will he have any breakfast 2moro, I can't just go out and buy food for him as he is on a special diet and if he eats anything else he will have sickness and diarrhoea for days and would end up at the vets very ill on a drip again. It took months of trying different kinds of dog food b4 we found this 1 and many over night stay at the emergency vets. I'm very very upset waiting over a week for food to be delivered is terrible, I can get it sent from Germany faster to the UK but my normal supplier didn't have any in stock that is why I used PetShop.co.uk. I got an email back today after I complained again, saying my dog food wasn't in stock when I ordered, very sorry but it should not have be avaliable for me to buy and I would have look elsewhere as I had already done, I don't even know if I'm going 2 get it tomorrow as its Saturday or if I will have 2 wait till Tuesday as its a Bank Holiday on Monday, I don't know anyone who can give me some of my dogs food till then so I'm going to be given no choice but to make my dog ill or starve him for 5 days till it finally arrives, worse experience ever with an online pet food shop, avoid if you need your pet food fast”

Helpful Report

Posted 6 years ago

“Amazing prices Amazing customer service Adam is helpful and friendly. The bottomless bowl prices can't be beaten”

Helpful Report

Posted 7 years ago

“Managed to get the cat food I needed that was out of stock from other firms”

Helpful Report

Posted 7 years ago

“It is a new online website with an amazing range of Pet Products/ food, toys etc. Free delivery over £19.99. Prices are excellent. But the main thing the site is run through the Princes Trust - so all in all Good Value for money and helping a very worth charitable trust.”

Helpful Report

Posted 7 years ago

“EFFICIENT EASY SITE TO NAVIGATE AND TO ORDER FROM. ORDERS DELIVERED CORRECTLY AND ON TIME GOOD SELECTION AND GREAT VALUE FOR MONEY WOULD RECOMMEND”

Helpful Report

Posted 8 years ago

PetShop.co.uk is rated 2.3 based on 74 reviews