I needed help in locating a product, since it was not available in my local hardware stores. I called customer service and spoke to Pat, who was very helpful and did everything she could to get me what I needed, even though she couldn't actually take my order over the phone. She even sent me a follow up email to make sure everything turned out OK. I have not yet rec'd the product, but if it's as good as their service then I'll be very happy.