Pfp! Don’t use them ! Don’t join them! Pfp gas and electric company. Please do no join them ! Don’t be fulled by cheap prices and promises. We have had an absolutely nightmare with them since we joined last year. There customer service is ridiculous, unhelpful and unprofessional. The full company is a mess and they will rip you off. Since leaving them we have received a final bill of £350 for 4 weeks of gas and electricity. Our new provider has raised a dispute over this as the closing meter reading they have provided to them didn’t match the ones we gave them as opening. Pfp have been using a 4 digit numbers all along even tho our meter readers have 5! Since the dispute have been raised we have been bombarded with text messages, phone calls, emails treating us to be visited by a debt collector. Yet again we have phoned at least 5-7 times asking them to put the account on hold as the dispute can take up to 8weeks. None of the advisers did that even tho they said they would. It’s unbelievable! This morning yet again we got another 60 pounds added to our account. When phoned after work they couldn’t tell me anything anymore as they have now closed the account!! After talking to our new provider we were adviced that they would of received the dispute just this morning. Considance!?!? Over all apparently we now owe them almost 500 pounds for 4 weeks closing balance plus all the charges. I don’t know how u can possibly use this much electricity or gas as we only stay in 3 bed house. They are no interested in helping you and anytime u ask to speak to a manager u are told they are busy. Please please don’t use them as you will end up stress and out of pocket. I have spent at least 5 hours each week on the phone to them that I will never get back. It seems it’s no just us having those issues as many other people left similar reviews on trustpilot . We just wish we have red them before joining them! Lesson learned!
3 years ago
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PFP Energy has a 2.1 average rating from 41 reviews

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