“WE CAN HELP
WE CAN HELP
To all the commercial customers of PFP, we can help, you are now on a "deemed rate" from BG, these rate's will financially cripple your business! You do not have to stay with BG, you have a right to choose whatever supplier you want, call 03301221046 for free advice on what you can do now.
Thank you”
“Emmanuel was brilliant. He actually listened to my disposition & genuinely wanted to help & guess what, he did. I actually felt like an individual & a valued one at that, unlike my previous experience with Amanda!!!
Well done Emmanuel, keep up the great customer service! Thank you :))))”
“pfp energy are beyond incompetent.
I signed up to pfp in December 2020 on the agreed understanding I would submit meter readings on line on the 1st of every month and would pay by Direct Debit on the 5th of every month. pfp have failed to do this every month since, despite my ringing on the first of the month when they reject my readings. They fail to understand that I use virtually no gas during the summer months so then grossly over estimate readings and putting me in the red on my account.
Last month I demanded to speak to a Manger but was told they were too busy and I would get a call back .I AM STILL WAITING.
I am now comparing other suppliers and will be changing supplier in the next 24 hours.
DO NOT USE THIS COMPANY>”
“I have a faulty meter and they don't come out to it. They have billed me wrongly because of the fault. They have wrong readings for my economy 7. I only have one read for economy 7 because of the fault pfp have made2 up. I am very dissatisfied with pfp.”
“Listen to the negative reviews on here , they have serious customer service issues and even the most simple task is extremely painful. I believe that their positive comments are fake, they all look like they are written by the same person.
I wouldn't normally write a review but they are the worst company I have dealt with in many years. I used to get supplied by them about 5 years ago and they were fine so something has gone very wrong. I think they have cut costs to far and now they are unusable when you need to have any interaction with them. Not even the automated on line parts work. Travels awful company to DEAL with”
“Hi just spoke to Immamuel about my Electricity Bill and meter reading, and he couldn't have been more helpful 🙂. So thank you for your help much appreciated. 😊”
“Absolutely awful! I wouldn't touch this company with a barge pole. They are not replying to emails and when they do, they just make empty promises as they never fulfill them. I simply don't know what to do!”
“Nathaniel, was superb in helping me with account and explained everything in detail and with log on, first class experience with PFP energy thanks to Nathaniel.”
“HOW TO SUCCESSFULLY COMPLAIN ABOUT THIS COMPANY
It has been a nightmare to deal with this company, but I think I’ve probably got to the bottom of it and I would recommend anyone who is having a bad time with them to follow these steps:
1) Email their customer service team. Their "hello" e-mail address.
2) Send your complaint to their complaint e-mail address and make sure you explicitly state it's a "formal complaint" complaints[at]pfpenergy.co.uk . I would send this e-mail to both the complaints department and their "hello" e-mail address.
3) If after 8 weeks you haven’t heard from them or you’re not satisfied with their response, contact the Energy Ombudsman. If you google "energy ombudsman", it should be the first result.
I would also contact the Citizens Advice Bureau (you can do that immediately) as they will log your query and forward that information to Ofgem. There’s a very useful online form you can complete. Again, if you google "Citizens Advice consumer helpline" you will find there the link to the energy form or the option to speak to an advisor.”
“This company is keen on signing you up, but once you're a customer, forget any form of customer services. You won't be able to get through to someone on the phone, you are lucky if you get a reply to an e-mail and they have this chat function which is totally useless as there's never anybody available to assist with your query. If you have a problem with them, it's often very difficult to have any queries resolved and you often have to devote endless hours to solve issues. I have found the Citizens Advice Bureau very helpful and the Ombudsman, it seems to be the only way that this company will process a complaint. You would do well to AVOID this company, it will save you a few headaches.”
“I wouldn't usually write a review but feel I have to if it stops someone else getting caught out by this awful company. Switching to them is fine and the pricing competitive.
BUT, WAIT UNTIL YOU NEED TO SWITCH AWAY AND GET A REFUND.
I am due £220.31 and have been since the account was closed at the start of May. Each time I write or call I get a different response, often saying nothing and always some different excuse.
It is clear to me these people hold onto our money for as long as legally possible in the hope we give up chasing it.
They claim to of processed the refund which has to be a lie as a check with the bank confirms nothing has been received.
It is 13 days since PFP say they made the refund and its not in my bank. They are saying they have paid it which in essence is calling me a liar.
An awful company that appear to train their people to be obstructive and unhelpful - stay well clear.”
