DO NOT JOIN! I’ve had a stressful 4 days trying to get my money back that they have overcharged me. They took 2 payments out of my account cos some incompetent idiot has made me two accounts in my name so they have changed me twice in one month for the last two months. I’ve rang at least 2-3 times a day for the last 4 days because they have left me with £4 in my account. I have told them multiple times is have a family, kids and other bills to pay and can not wait 7-10 days with for you to put the money back. I can understand if I made a mistake but I didn’t they did and are now telling me to wait. It’s not acceptable for a mistake that they have to leave someone with other priorities with no money. If I took a loan out would they pay my excess charge wile I wait for them 🤷‍♂️ Costumer service is a joke as they can’t talk to people in other departments only email them. STAY CLEAR OF PFP ENERGY!