S Clow
AVOID PFP ENERGY LIKE THE PLAGUE!! At the end of my deal with PFP Energy, they put my account onto the Standard Variable tariff, which increased the cost of my energy, however, they took a conscious decision not to increase my DD payments to reflect the increased charges - 12 months later my account is in debt. I queried this with PFP Energy and was told they'd sent me a single email to inform me I'd reached the end of my deal, which I missed in the avalanche of daily emails. Its worth noting that when PFP Energy want a meter reading and they want to avoid the cost of sending someone out to read the meter in person, they use all available methods of communication, hounding you with text messages and post. If my DD payments had been increased, or they'd used the same level of persistence in contacting me when it's going to cost them money, I would've had an opportunity to secure a more favorable tariff, also ensuring my DD payments were in line with my energy usage, which wouldn't have put me into debt. Even a member of PFP Energy's call center team said this was one of the worst cases he's seen, but unfortunately PFP Energy as a company didn't see their conduct as a cynical ploy, in fact they feel they've handled themselves admirably and can't see there is any issue on their side. PFP Energy state the values they hold of being friendly, clear, honest and fair drive them to make sure that every customer has a smooth PFP experience. This is anything but the case, PFP Energy has zero integrity, zero morals, zero customer service and should be avoided at all costs!!
3 years ago
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PFP Energy has a 2.1 average rating from 41 reviews

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