Signed up to P2U, during first lockdown they were spot on with delivery times, although they contacted my GP surgery who then insisted that I had to order less insulin more frequently. Over a decade has gone by using local chemist's who have had great customer relations skills and stayed by my side throughout all problems including checking additional meds for comparability with insulin. I only switched to P2U as was a higher risk, now every time I order my insulin it's taking them so long I've run out on several occasions, I have to contact them each time and I've been diagnosed since 2yrs old in 1989. Appalling customer service who constantly blame the royal mail, they dismiss any help and simply offer a code to call a chemist with should they deem it an emergency, they even lie, suggesting an order should be placed weeks in advance when their website says it's services are running as normal. A normal chemist dealing with a repeat only needs 2-3 days once approved by a gp? Why do they need to have their "Pharmacy Team" need weeks? Poor service, they don't care, irrespective of conditions, life threatening service. No stars if I could rate lower