This service (if you can call it that) is absolutely diabolical. I have run out of medication, it's going to take another week to arrive and when (after an extremely long wait) I got through to customer services they told me repeatedly this was my fault as apparently I can't count to 10 and they need 10 working days to process a request. Of course I knew that and had planned accordingly but they didn't want to hear that. The advisor continually talked over me, didn't listen to my problem and didn't resolve my issue. When I said to close my account she refused to do that also. The moment my prescription arrives I will be closing my account.