I received a note on their headed paper 20 days after sending my documents to them by special delivery saying they couldn’t process my private prescription. I rang up, after 20 mins on hold was told someone would look into it. No one called me back so I had to chase it and was told they never received my prescription. So they’d lost my prescription and letter, didn’t tell me for 3 weeks, left me without vital thyroid medication going into a bank holiday weekend - then denied it happened and left me in the lurch. I forwarded them proof that the pharmacy had signed for the receipt of the prescription yet they still refuse to admit what happened or return my prescription. When they did process prescriptions correctly it took 3 weeks to ship to me and they frequently made mistakes in the processing that I had to chase for. Thankfully, I’ve found a smaller and much more efficient pharmacy with decent customer service so I never have to deal with Pharmacy2U again. I don’t know why I put up with this for so long. They jeopardised my health. Don’t use them, there are much better pharmacies out there.