Absolute disaster. GP issued prescription. P2U website (logged in to my account) showed "Everything's on track - waiting for GP" for over 2 weeks. Complete and utter rubbish. The surgery had issued the repeat prescription and it was sat on the NHS spine waiting for P2U to pull it down. They blamed everybody else when I eventually got through on Livechat. You cannot call them - they are always too busy. You are told they will call you back within 3 hours: they don't. You just get a "sorry about that" when you complain. Don't bother with them - Boots are great and always helpful.