I registered with this service after a long wait at my local pharmacy and thought of all the advantages, regular delivery online app etc. It took a while to set up the account including putting in all of my medications and when they were due. One of my medications is Eluxadoline which was not on their database so I rang them. After a 15 minute wait and at least the same time on the phone because my account details couldn't be found the advisor told me that they couldn't supply me with this medication and apologised. No explanation was offered. My local pharmacy can supply me but not this large company. Pathetic is putting it mildly. I voiced my lack of confidence in the company and asked the advisor to de register me which she assured me she had done. A wasted couple of hours perhaps but a good lesson, my local pharmacy might be a bit slow but at least I am confident they can supply me.
7 years ago
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