I have used this service for two years. I have found them between abrupt and plain rude, but the last shipment lacked half of one item. Their helpdesk said that as this was a month after delivery, they would do nothing about this. (Some gobbledegook about CCTV followed.) Their web site will not accept cut-and-paste passwords. As I use random 16 bit PWs, this means that as I set up such as PW, I either have to copy sixteen random letters and numbers manually or not use it. As I can't log in I can't change it. Their response to this was, to say the least, brusque. You get the picture of an organisation for whom customers are mere peripherals.