I already purchase a philips monitor for 80 day , and just about the 50 day started to have flicking problem . I contact their customer support/customer service , they say they couldn't do anything with it . And I asked how to fix it or return it , that customer service say because I got no evidence to proof that my monitor got problem so I needed to record my monitor to start a report and they will fix it . First , the customer service attitude is terrible . I never heard a customer service could shout at there user / customer . I am a customer of your brand , company , product , how dare you to shout me ? Because I needed to send proof to them , so I needed to keep recording my monitor screen 24/7 .(My monitor flicking problem is flicking and I don't know when it will come so I need to record every time when I'm using my monitor which is very annoying . I got the clip and every evidence they need to make a report , but 3 day for totally no reply . Which effected my whole working process .Then I wrote a email to their HQ to feedback their customer support's problem . When I wrote a email to HQ , they only reply . Which also means that if I don't send email to their HQ maybe it will takes more time to fix my monitor . They called me and said that they will inform me for someone to pickup my monitor within 3-7 days . Then 4 day later they message me to arrange a time to pickup my monitor . But here's the unprofessional part . One of their employee message me private and ask me could she pickup today . Which it make me feel unsafe with my personal information leak to a employee of a company . And the whole things just doesn't seems professional and how a big company should be like .